Apprentice to Full Time Employee: Luke Lloyd on his time at Microsoft so far…

I went to Queens Marys College in Basingstoke, where I studied A-Levels in English Language, Maths and Sport and Exercise Science. During my time at college I was unsure around what I wanted to do when I finished my qualifications, so I started to explore the world of apprenticeships. It was then that I came across the Microsoft apprenticeship scheme and immediately knew that it would be something that I wanted to do!

After going through the application process, I was very pleased to have been offered a role as part of the first ever apprenticeship scheme at Microsoft. I was based at the campus in Thames Valley Park, working as part of the UK Services Business Management team. The beauty around being a program manager in this team was that I had exposure to all the different components of Services. A big part of my role was supporting business planning and reviews, whilst also maintaining several key reports for the business – these included things such as pipeline and revenue reports.

I am now working as a Technical Account Manager within UK Services. This is a customer facing role that allows me to work with customers to get as much value from their Microsoft products as possible. This ranges from reactive to proactive support and stretches across a varied portfolio of accounts. I enjoy this role as it allows me to be on the front line when working with customers and seeing first-hand the impact it can have on their organisation.


National Apprenticeship Awards 2015 which I attended with my manager.


There are a couple of reasons I decided to pursue an apprenticeship as opposed to going to Uni. I think the first is that I didn’t have a clue what course I would want to do and what career it would lead to. I didn’t want to spend that much money for something I didn’t fully have my heart or head set on doing. I think the opportunity to gain experience working in such a world-renowned organisation as Microsoft was also a massive draw for myself.

This scheme has allowed me to develop as a person, in a personal and professional manner. I have done things I would have never done before and stepped outside of my comfort zone. Having that type of mind set and approach has aided my development.


EMEA football tournament 2016 which I was lucky enough to attend.


I love coming into the office and working with some of the smartest people I have ever met. You genuinely learn something new every day…whether you want to or not! It’s great to be a part of such an exciting industry that can have such a positive impact on the way their customers operate.

I couldn’t recommend the Microsoft Apprenticeship enough – it is the best decision I have ever made by applying for it. I have learnt so much about the industry and about myself, things of which I can take with me throughout my career.

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