Graduate Role Profile - Technical Account Manager

Name: Diego Bermudez Alvarez

Which university/course: Undergraduate Brunel, International Business and Post-graduate, London School of Economics Political Economy

Job Title: Technical Account Manager (TAM)

Brief description of your job: My role involves being the point of contact between the customers and Microsoft, I help them make sure they deploy and use all the services they buy from Microsoft.

Why did you choose the Microsoft Graduate Programme?
There were a couple of reasons why I chose to apply for the Microsoft Graduate programme, being an intern here previously, I knew the culture of the company. Microsoft has a very fast moving culture, yet people are always willing to help and are very friendly. Microsoft is a fantastic place to network as people here have a lot of experience and you can learn a lot from them, and are always very welcoming. Microsoft is a great opportunity to learn a lot as it works with many different industries giving you a wide range of skills and exposure.

How was the application process for you?
My application process was slightly different as I was previously an intern here. The application process included a pre-recorded interview and then an assessment day which consisted of 3 face to face interviews and an individual presentation. Microsoft is looking for people that have the necessary skills for the job. Overall, it was a great experience and the interviewers were very welcoming and not at all there to catch you out.

Highlight of being at Microsoft so far?
My highlight has to be the trips and the training. We have had a lot of training since I have become a graduate but I have to say that it has been so useful to have had that as I feel that I wouldn’t be able to do my job without it. Overall, I think the highlight of being at Microsoft has to be the responsibility and trust they give you so early on, whether it is as an intern or a graduate.

What concerns did you have before joining Microsoft? Are they still concerns?
I didn’t have any particular concerns there is just a lot to learn along the way as Microsoft is such a big company. But with time I have realised I do not need to learn everything now but you will learn along the way. There are a lot of people that can help you, you just need to ask for help.

How was the transition from university life to working life?
For me the transition was not hard as a lot of people are going through the same experience as you. You are also very well supported by the recruitment team, your manager and your team.

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