Luke Lloyd - Apprentice in UK Services

Hi all, my name is Luke…and I am part of Microsofts first ever Apprenticeship programme. The scheme runs for 18 months, and splits into two separate streams…Technical and business management. The latter of which I am on. It is a great opportunity to gain some valuable work experience alongside a well-respected Level 3 qualification.


My role

My role is a Business Program Manger within UK Services; the biggest department (550 people) in Microsoft UK!

In a nut shell; UK Services business delivers strategy, consulting and support to Microsoft’s Enterprise customers. My business management team sit on top of services and get the opportunity to work with all the different areas within it.
The main priorities for my role are to support key business planning and analysis. I have just been involved in my first Mid-Year Review (MYR). This is where we analyse our performance so far this financial year, but just as importantly start planning for the beginning of the next financial year. It was a great experience to be involved in!

I also help support readiness with in Services. Readiness covers the on boarding of new employees as well as the organization of internal training courses. I own the ‘Week Ahead’ email within Services. This email is sent to the Senior Leadership Team within Services…and contains the deliverables required for the upcoming week.

What I have learned / Opportunities

I started at Microsoft on 22nd September 2014, and have learnt at least one new thing every day! This is one of my favourite aspects about Microsoft as a company. You are surrounded by some of the most talented and intelligent people in the country- so the opportunities to learn something new are countless.

I have been able to develop a lot of different skills since starting at Microsoft. Confidence in a corporate environment, effective communication and prioritising work are some great examples of this. Opportunities to develop skills are always available; whether it’s presenting some work or hosting a meeting.

One thing you will learn very quickly at Microsoft is that everybody is valued. Coming into the company as part of its first ever apprenticeship scheme, I was unsure how it would be received. However, within weeks of being here…it felt like I had been here for years. Everyone goes out of their way to make you feel welcome and valued. This is a great foundation to have.

Microsoft culture

Microsoft is a very unique organisation. The work we do here is incredibly innovative and important- but it is all done with smiles on faces in a collaborative manner. The idea of a ‘One Microsoft’ is very much at the forefront.

Application hints and tips

The application process consists of 4 different stages. An online application form, scenario tests, online interview and then finally an assessment centre.

This may seem like a daunting prospect, but don’t worry! My advice would be to try and relax throughout the process, also to make sure you have done some research on the organisation.

It’s your application process-so make it relevant to you. You want to stand out from the crowd, you will do that by being yourself.

Eager to read more?