NEIL SHARMA, Technical Account Manager Intern

neilsharma2Hi, my name’s Neil and I’m a Technical Account Manager (TAM) within Microsoft Premier Services. I am currently studying Electronic Engineering and Computer Science at Aston University. Before starting at Microsoft I was used to attending labs, coding and building electronic devices – the TAM role is a big change from this, I am now travelling all around the country visiting customers’ sites.

I’ve been at Microsoft just over six months now and the times gone extremely fast. The environment and aura here at the workplace is next to none other. Everybody at Microsoft is always happy to help you succeed and are truly passionate about their roles. After being here for a while you soon understand why and youquickly get caught up in the ‘Microsoft bubble’. It isn’t all about work, if you’re sports and gym enthusiast like me then Microsoft caters to you perfectly with a top of the range gym onsite and plenty of sports teams to join. There are plenty of opportunities to get involved in clubs and groups here, and if there isn’t one to suit you – you can create one! For instance I and another intern started a Microsoft basketball team which has flourished.

The internship at Microsoft gives you the opportunity to explore other areas of the business as well as gaining some valuable certifications which are industry recognised. Microsoft understands that above all you’re here to learn and gain experience in the industry, it really is obvious how much Microsoft values their interns for the innovative energy we bring to the business.

My role at Microsoft is challenging yet well worth it. Thinking on your feet and learning on the job become an everyday part of your life! You are given real responsibility with the opportunity to contribute within the business. The TAM role (in a nutshell) is assisting our customers to proactively maintain the health of IT operations through providing customised and personal delivery of various reactive and pro-active services.

As a TAM intern I work within the CRMS (communication, retail, manufacturing and services) sector. My day to day job is to work with customers to understand their IT infrastructure and act as a facilitator to get them from their current state to their desired state. The TAM role ensures you quickly develop your communication and people skills – which become essential when you’re dealing with critical situations.

On top of this I am involved in various intern projects which offer some great opportunities to get involved in things you wouldn’t normally find yourself doing. In one of our fundraising projects we are planning to complete the three peaks challenge – this is where we have to climb the three tallest mountains in the UK within 24 hours!

I can’t stress enough how much this internship has taught me – and there is still so much more to learn. It is an outstanding opportunity that will instil a hunger in you to better yourself and succeed in the industry.

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